Returns and Exchanges Policy
We Do Not Offer Cash Refunds, STORE CREDIT Will Be Issued For Eligible Exchanges And Returns.
If you would like to return an item you may do so in accordance with our return policy:
Please note the following before returning any items:
- Items must be sent back within 7 days of delivery date
- Items must be unused, unworn, unaltered, unwashed, clean, free of hair or lint
- Items must free of stains, makeup, deodorant, or wear
- Items must be in the same condition that you received them
- Items must be original packaging with all tags attached
- Items sold as a set must be returned as a set
- We do not provide return shipping labels, you are responsible for shipping cost of returned items
- All returns are refunded as a STORE CREDIT
- Returns are processed within 3-5 business days after your item(s) are received.
- Return packages must include a written explanation for the return
- If an item is returned in unacceptable condition, we will send it back to you and no store credit will be issued
- Wedding gowns and custom dresses are not eligible
- Items received 7 days after the delivery date
- Special order items—if your order is delayed beyond the original expected delivery date, you may cancel your special order
- Personalized items
- Perishables, swimsuits, and personal care items
- Final sale items
- Gifts or promotional items
- Items with any tags removed
- Defective or damaged item(s) please read replacing a defective item(s) below.
- All other exchanges, because we are not able to ensure your desired style/size will be available by the time we receive your returned item(s), you may return your item(s) in accordance with our return policy and repurchase the desired items once your store credit has been issued.
There will be a 15% restocking fee on any allowable returns that are not due to Undeniable Bajinya error.
Replacing a defective, damaged or incorrect item:
We’ll do our best to replace defective, damaged, or incorrect item. If we are not able to send a replacement, you’ll be issued a store credit for the purchase price plus shipping and handling fees.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, use a trackable shipping service or purchasing shipping insurance. We do not guarantee we will receive your returned item.
Prepaid shipping labels will be provided if Undeniable Bajinya deems any item is damaged, incorrect or missing. For all other returns, shipping and handling fees will not be refunded.
Returning Defective/Damaged Items:
- Should you receive a damaged item, within 2 days please take a photo of the item which clearly displays the damage.
- Email the photo to our Customer Care team (firstname.lastname@example.org) along with a description of the damaged item and your Order Number.
- Once we receive your email and access the damage, we will contact you to determine the needed outcome.
Order Changes & Cancellations:
We start processing orders as soon as they’re placed and are unable to change or cancel orders once confirmed. This includes changes to products, payment method, shipping address, and shipping method.
Measurements and Colors:
Due to manufacturing variations, Undeniable Bajinya is not responsible for products that vary slightly from descriptions, measurements or photos.